When registering with Froggybank we may collect information from members, including their email address, postal address and payment details to enable us track and send their payments.

When users register or login to our site, we log their IPs to make sure we only allow members from the UK to login and use our service.

Depending on the method of payment option chosen, this will be a paypal id if you choose paypal, or your Bank account and sort code numbers if BACS transfer is preferred.

Bank details only need to be provided if you choose to be paid by BACS. Where these details are collected will be a secure socket layer (SSL) encrypted area of our website.

Froggybank will never collect your credit card information and never ask for your bank or other financial details via email or phone calls.

Froggybank and our partner merchants links use cookies. A cookie is a small piece of data or text that is sent from a web server to your browser and is stored on your hard drive. A cookie can't read data off your computer or read cookie files created by other sites. These cookies are essential for making sure you get the cash back for your purchases and for us to improve our website. It is necessary for our members to accept these cookies, as they are essential for the tracking to be able to earn your cashback. If you need to know how to make sure cookies are enabled in our computer, please see our helpdesk. These cookies do not damage or harm your computer.

Froggybank has partnered with many retailers to enable our members to earn cash back. When you click on our merchant links, you are taken to the merchant website and make your purchases with the merchant. We do not pass on your personal details to merchants or other third parties.

If we update this privacy policy, we will modify this page and make announcement about this in our the news section of our helpdesk.

If you have any questions about our privacy policy or wish to view the information we have about you, please contact us via our helpdesk. There is also an extensive knowledgebase in our helpdesk to help with any queries you may have.

Media contacts and information at Media Centre
More information for Individuals
More information for Organisations and Fundraisers
More information for Charities

Detailed information at Knowledgebase in our Helpdesk

The security of your personal data is extremely important to us. In relation to all your personal data we maintain a high level of security, in particular in relation to payment cards held.

When you enter your card details on a computer this is transmitted to us encrypted within secure webpages using SSL, Data, and Password encryption technology. Our internet web servers are certified by Digicert, a public Certificate Authority. Pages are automatically expired to cover the instance of members registering cards from internet cafes.

Your card numbers are only stored and processed in encrypted format and only the last 4 digits are visible (both to you and our customer services team). This means that if anyone does guess your email address/password combination they will not be able to see the full card number that you have registered.

Data storage on our systems, and the communication between us and the financial and technology companies is in accordance with legislation and best practice within the payment card industry.

We do not take the card expiry date or security code unless you are providing a card to us specifically to take a payment (for example to transfer money to your gift card) and in that case such information would never be stored. This means that 'cardholder not present' (e.g. internet) transactions cannot be carried out with the data that we hold for you. Of course we do not know your PIN for high street transactions either.

In order to assist us to maintain your security: