All registered members of our site must contact us through our online helpdesk by submitting a support ticket with any query they have. We will reply promptly within 24 working hours. We do not provide telephone support as our helpdesk is easier to keep track of and minimises admin costs.

If you need to know how our site works and help with using our service, please have a read through our comprehensive knowledgebase in our helpdesk.

If you want to get your charity listed on our site, you can sign up for a completely free charity account, build a page with your charity information and start raising funds at no costs to you or your supporters. Your page will be listed on our site with an option for all our members to donate.

If you have read the charity FAQs and need more information, please contact us through our Helpdesk

Please see our merchant info page for contact details. To be listed on our site, you need to have safe online shopping facilities for consumers. We do not promote adult or illegal products.

Information for media, images, factsheet and press releases and media contacts can be found at froggybank media centre.

For individuals
Affiliates and Webmasters
Fundraisers, Organisations, Companies, Clubs, Churches and Schools
Charities