All registered members of our site must contact us through our online helpdesk by submitting a support ticket with any query they have. We will reply promptly within 24 working hours. We do not provide telephone support as our helpdesk is easier to keep track of and minimises admin costs.

If you need to know how our site works and help with using our service, please have a read through our comprehensive knowledgebase in our helpdesk.

If you want to get your charity listed on our site, you can sign up for a completely free charity account, build a page with your charity information and start raising funds at no costs to you or your supporters. Your page will be listed on our site with an option for all our members to donate.

If you have read the charity FAQs and need more information, please contact us at or our local rate number 0845 838 4687 - this number is for registered charities only.

Please see our merchant info page for contact details. To be listed on our site, you need to have safe online shopping facilities for consumers. We do not promote adult or illegal products.

If you are not a registered member of froggybank, please email us at to get a response from an appropriate team.

If you are contacting us about any of our campaigns including our Million ton carbon offset campaign, email us at

Information for media, images, factsheet and press releases and media contacts can be found at froggybank media centre.

For individuals
Affiliates and Webmasters
Fundraisers, Organisations, Companies, Clubs, Churches and Schools
Charities